Browse our most frequently asked questions list below to learn everything you need to know!
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 859-475-0360.
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.
We offer FREE delivery within 15 miles of Stanton for inflatables and Balloons! If your event is outside of that range, we charge $4 per mile after 15 miles.
Rental fees do not include sales tax of 6%. Sales tax will be added to quote automatically in cart.
We charge an additional fee when water is used on a dry unit. This fee is for clean up and drying of the equipment that WAS NOT rented as wet.
A $20 fee will be assesed for any returned checks.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Call us at 859-475-0360 to speak to us or you can book 100% here on our website.
Deliveries are between 7 AM and 8 PM. These times may change under certain circumstances.
The standard rental is for the day, so no pre-set limit on time. Pick-ups will start around 7PM and your exact time will depend on our route. When booking online the “start” time is the time we will have it set-up by. Typically we arrive at least an hour prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary we will call a day ahead to confirm someone will be home to accept delivery.
Yes, they are designed with safety first. They are made from a fire retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.
Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.
If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.
Call us to find out if we are able to deliver in your area and for current pricing.
We accept cash, business check, money order, MasterCard, Visa, American Express, Discover and even PayPal.
Yes, a deposit is required and the amount varies on how many items you wish to rent. You may pay with credit card or PayPal on our website or by phone. The deposit is non-refundable .However, if cancellation is 7 days prior to your event then your deposit can be credited toward a new event within the next year. If cancellation takes place within 7 days of scheduled event, then the deposit will not be credited unless cancelled due to inclement weather.
Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate. If you do not have power available, we offer generator rentals as well.
Rental is on a first come first served basis. It is wise to get your reservations in early to be guaranteed your moonwalk is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.
Yes, we can provide you with a copy of our insurance along with an endorsement in the event it is for a county, school or club. Additional charges my apply for endorsements.
Contact us as each park has different rules and requirements.
Keep in mind all parks do not have power and will require the rental of a generator if no power is available.
No, we do not offer pickups for inflatables. We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.